Refund policy
🌻 Return & Refund Policy
At Bloom & Spur, every pair of western heels is made with love, care, and a little western soul. We truly hope you adore your order, but if something isn’t quite right, we’re here to help. 🤍
Returns
We accept returns within 30 days of your order being delivered.
To be eligible for a return, your item must:
- Be unused and in original condition
- Include original packaging
- Not show signs of wear, damage, or alteration
To start a return, please email:
Include:
- Your order number
- The reason for your return
- Photos if your item arrived damaged or incorrect
Refunds
Once your return is received and inspected, we’ll notify you regarding approval of your refund.
If approved:
- Refunds are issued back to your original payment method
- Please allow 5–10 business days for your bank or payment provider to process the refund
Shipping costs are non-refundable unless your order arrived damaged or we made an error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right as quickly as possible 🌻
Exchanges
Need a different size or received the wrong item? Reach out to us and we’ll do our best to help arrange an exchange depending on availability.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
- Final sale items
- Gift cards
- Worn or used products
Need Help?
If you have any questions at all, feel free to contact us anytime at:
Thank you for supporting Bloom & Spur — your support means the world to this small western-inspired shop. 🤍
— Sadie, Bloom & Spur